Built for brands where the relationship is the product
Fine jewelry · Luxury fashion · Beauty
Three modules, one layer.
AI Sales Agent · Clienteling · Video Commerce
Make online shoppingfeel personal
AI, live advisors and shoppable video — configured for how your brand sells, measured in revenue
Deployed at
Twoproblems,
oneconversation
Brands come to us with one of two problems. Traffic is up and conversion isn’t. Or the online experience feels nothing like the store — where the relationship is the product. Both open the same conversation.
Explore the toolbox
Human
Personal
Measurable
Human
Personal
Measurable
Human
Personal
Measurable
Point solutions solve one problem. Brands have three.
A typical DTC storefront converts at 1.7–2%. The brands above are not typical. IRP Commerce / Smart Insights, 2025
Chatbots were built to deflect support tickets, not to sell. They answer, then stop — they cannot show the product, hand the conversation to a person, or host an event.
Live commerce platforms broadcast. Broadcast builds awareness, not the decision one customer is making right now.
Immerss runs all three — an AI sales agent, live advisors and shoppable video — configured together for how your brand sells, and measured on the channel that closed the sale.
One configured solution, deployed with your team — not a platform you assemble yourself.
Customer stories
Lucchese
Selling $500–$13,000 boots online, one conversation at a time.
“The conversion rate is so much higher. It’s obviously a better experience for customers.”
David Berger · Director of Digital Commerce
Read the story →
Hammitt
Live shopping turned into an always-on sales channel.
“Live events showcase Hammitt products in person and let us create a story behind each piece.”
Fallon Williams · Social Media Manager
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Radley London
Every handbag shopper gets the London-store treatment.
Insights
