“The conversion rate is so much higher. It’s obviously a better experience for customers.”
+62% average order value
Read the story →
Built for brands where the relationship is the product
Fine jewelry · Luxury fashion · Beauty
Three modules, one layer.
AI Sales Agent · Clienteling · Video Commerce
For mid-market & enterprise DTC brands
Make online shoppingfeel personal
Watch conversions follow
AI, live advisors and shoppable video — configured for how your brand sells, measured in revenue
Deployed at
Twoproblems,
oneconversation
Two
problems,
one
conversation
Brands come to us with one of two problems. Traffic is up and conversion isn’t. Or the online experience feels nothing like the store — where the relationship is the product. Both open the same conversation.
Explore the toolbox
AI Sales Agent
[2023-2025]
AI Sales Agent
Sell around the clock, without adding headcount
AI Sales Agent
Clienteling
[2021-2025]
Clienteling
Put a real advisor in front of the customer
Clienteling
Video Commerce
[2023-2024]
Live Shopping Events
Sell to a room, not one shopper at a time
Video Commerce
Video Commerce
[2023-2025]
Shoppable Video Library
Keep every event selling after it ends
Video Commerce
Video Commerce
[2025]
PDP Videos
Give every product a video, without a production budget
Video Commerce
Human
Personal
Measurable
Human
Personal
Measurable
Human
Personal
Measurable
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Average order value
Lucchese · live co-shopping
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Of assisted sessions convert
Radley London · about 5× a typical storefront
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Return on investment
Hammitt · across 115+ live events
Point solutions solve one problem. Brands have three.
A typical DTC storefront converts at 1.7–2%. The brands above are not typical. IRP Commerce / Smart Insights, 2025
Chatbots were built to deflect support tickets, not to sell. They answer, then stop — they cannot show the product, hand the conversation to a person, or host an event.
Live commerce platforms broadcast. Broadcast builds awareness, not the decision one customer is making right now.
Immerss runs all three — an AI sales agent, live advisors and shoppable video — configured together for how your brand sells, and measured on the channel that closed the sale.
One configured solution, deployed with your team — not a platform you assemble yourself.
Customer stories
“Live events showcase Hammitt products in person and let us create a story behind each piece.”
8× return on investment
Read the story →
Every handbag shopper gets the London-store treatment.
~10% of assisted sessions convert
Read the story →
Insights
Insights
